vim@rokket.reviews

vim@rokket.reviews

Marginal gains- a CX Superpower

Marginal gains are small improvements which provide small gains. They are a superpower that CX leaders and Product Managers must leverage or risk being left behind user expectations and competitors. Traditionally undervalued as many prefer improvements that create bigger impact,…

How to Measure Customer Experience

It is important for companies to understand what their customers want and how they react to certain situations. It also helps them to establish a relationship with their customers and maintain the customer’s loyalty. There are many ways in which…